At EL YOUSFI DIGITAL LTD ("ZyncLayer"), we strive to keep our pricing simple and transparent.

1. Refund Eligibility

To ensure fairness for all users, refunds are granted under the following conditions:

• Within 14 Days: You are eligible for a full refund if you request it within 14 days of your payment date.
• Heavy Usage Exception: Refunds may be denied if there has been substantial usage of non-renewable resources (such as high consumption of AI credits/tokens) during the 14-day window.
• Technical Failure: If our service is unavailable or technically flawed preventing you from using it, you are eligible for a refund at any time during the affected billing period.

2. Cancellations

You can cancel your subscription at any time via your account settings.

• Access Continues: After cancellation, you will retain access to paid features until the end of your current billing cycle.
• No Auto-Refund: Canceling a subscription prevents future charges but does not automatically trigger a refund for the current period. You must contact support separately if you meet the refund criteria.

3. How to Request a Refund

We aim to make the process as simple as possible:

• Contact Support: Email us at support@zynclayer.com with your account email and order details.
• Processing Time: Once approved, refunds typically appear on your statement within 5–10 business days.